Frequently Asked Questions

UK

For UK orders, parcels are sent using our standard 48-hour tracked delivery service, with the option to upgrade to 24-hour delivery. Upgrade costs vary depending on the product. Standard UK delivery is normally 2–5 business days, subject to stock availability. Delivery times may be longer during busy periods, sales and promotional events.

Republic of Ireland

All orders to the Republic of Ireland are shipped using 24-hour tracked delivery as standard. This is our next-day delivery service, subject to stock availability and the courier’s delivery schedule.

Europe

We ship to mainland Europe for a standard rate of £50 for standard-sized parcels. Oversized parcels will be priced accordingly. European deliveries typically take 5–10 business days, subject to stock availability and courier delays.

Rest of World

For orders outside the UK, Republic of Ireland and mainland Europe, please contact web@andrewmorrisgolf.com to enquire about shipping options and pricing. International delivery times can vary depending on the destination and may take longer than the timescales stated above.

We offer free standard delivery on UK and Ireland orders over £100 for standard sized parcels. For orders below £100, a standard delivery charge applies which will be calculated at checkout. Delivery charges for international destinations vary depending on the destination. Please check the delivery charge displayed at checkout before completing your order.

Yes. Andrew Morris Golf ships to most international destinations, including Europe, the United States and other countries around the world. International delivery times and charges vary depending on the destination. Taxes, duties and customs charges may also apply depending on the country being delivered to.

Yes. You can track your order using the Track my Order link on our website. If you need help tracking an order, please contact our customer service team with your order number.

Please make sure your delivery address is correct before completing your order. Once an order has been dispatched, we are unable to redirect it to another address.

If your order has not arrived within 14 days of placing your order, please contact us as soon as possible. Please provide your order number, name, delivery address and contact details so that we can investigate the delivery for you. Please note that once your parcel has left our premises and has been handed over to our shipping provider, we are no longer responsible for the parcel or any delays that may occur during transit.

We will provide you with any tracking information and delivery updates available to us and will assist where possible with any delivery enquiries. However, responsibility for the parcel once it has been collected by the shipping provider rests with the courier.

If your parcel arrives damaged, please contact us as soon as possible and provide photographs of the packaging and the damaged item. Once the parcel has left our premises and has been handed over to our shipping provider, it is the responsibility of the courier while in transit. We will provide any tracking and delivery information available to us and assist with raising a claim with the shipping provider where possible. However, we cannot accept responsibility for damage that occurs while the parcel is in transit once it has been collected by the courier.

When checking out on our website, you will have the option to select “In-Store Collection” as your delivery method.

Once your order has been placed, you will receive an order confirmation email. Please note that this does not mean your order is ready for collection. You must wait until you receive a separate collection email confirming that your order is ready to be collected.

When collecting your order in-store, you must show the collection confirmation email and provide a valid form of photographic ID. Orders cannot be released without both requirements.

Product availability is shown on the relevant product page. If an item becomes unavailable or there is a delay in fulfilling your order, our team will contact you where necessary.

If you're not satisfied with your purchase, you can return eligible products within 10 days of receipt. Products must be returned in their brand new condition, with all original packaging, labels and tags. Items that have been damaged or altered may not be accepted. Your refund will be processed within 5-7 working days of receiving your items.

Please refer to your order confirmation email and select “Return Your Item”. You will be directed to our website, where you can log into your account and follow the step-by-step instructions for returning your item.

All products must be returned in their original condition and securely packaged. We recommend using a tracked and insured delivery service, as the goods remain your responsibility until they have been received and confirmed by Andrew Morris Golf.

Unless the item is faulty or we have sent you the wrong product, return postage costs are the customer's responsibility. We recommend using a tracked delivery service that provides appropriate insurance for the value of the goods.

No. Online purchases cannot currently be returned directly to the store. Please follow our online returns procedure and send the goods to the returns address shown on the returns page on the website.

The procedure is to return the original product for a refund and place a new order for the replacement item. If you would like a different size, colour or product, please contact our team if you need assistance web@andrewmorrisgolf.com

Please allow up to 5-7 business days for us to process a return once it has been received and inspected. Once a refund has been processed, it is returned to the original payment method. Depending on your bank or payment provider, it can take additional time for the funds to appear in your account.

Refunds are made to the original payment method used to place the order.

Yes, provided they meet the returns requirements. Shoes must be returned unmarked and in their original, undamaged shoe box. Shoes with marked soles, missing packaging or damaged boxes will not be accepted.

Custom-built and personalised products are non-refundable and cannot be cancelled once the build process has started. This includes custom-built golf clubs and shafts, as well as certain personalised or branded products. Please make sure you have confirmed your specifications carefully before placing a custom order.

If you believe you have received a faulty or damaged product, please contact us as soon as possible. Please provide your order number, details of the problem and photographs where possible. We will assess the issue and advise further steps.

Please contact us immediately if you receive an item that is different from the product you ordered. Please provide your order number and details of both the product ordered and the product received. Our team will advise you on the next steps.

If your order has not yet been dispatched, please contact us as soon as possible and we will do our best to cancel it before it leaves our warehouse.

Once an order has been dispatched, it may need to be returned in accordance with our returns procedure. Please note that the original shipping cost will not be refunded where the order has been correctly fulfilled and the return is due to a change of mind.

Custom fitting helps identify the golf clubs, shafts, specifications and settings that best suit your swing and playing characteristics. Rather than simply choosing clubs based on price or appearance, a custom fitting allows you to compare equipment and use Trackman launch-monitor data to help make an informed decision.

No. Custom fitting can benefit golfers of all abilities. Whether you're new to golf, an improving golfer or an experienced player looking to optimise your equipment, our PGA-trained and trackman qualified team can help you find the right clubs for you.

Custom fitting involves working with a fitter to assess your current equipment and compare different golf clubs and specifications. Our fitting facilities include TrackMan launch-monitor technology, allowing you to analyse relevant ball and club data while testing different equipment.

Custom fitting sessions are currently available from £20, depending on the type of fitting. We also offer dedicated fitting options, including golf club fitting, putter fitting and TrackMan data sessions.

Yes. Our fitting sessions can be used to assess your equipment and establish suitable specifications without an obligation to purchase. We also offer a TrackMan Data Only Session, where you can go through the fitting process and receive your club specifications. Prices start from £60.

Yes. Custom fitting can be tailored to the equipment you are looking to improve. If you're unsure which clubs you should be fitted for, contact our team before booking and we can point you towards the most appropriate fitting session.

Yes. Andrew Morris Golf offers putter custom fitting. Putter fitting considers factors such as length, lie, head shape and personal preference to help you find a putter that suits your stroke and setup. Price from £20.

It can be useful to bring your current clubs so that our fitter can understand your existing setup and compare performance against alternative equipment. If you're unsure what to bring, contact us before your appointment.

Custom fitting appointments are dedicated one-to-one sessions using our fitting studio and TrackMan equipment. Fitting fees are refundable when appointments are cancelled at least 24 hours before the scheduled appointment. Cancellations made less than 24 hours before the appointment and non-attendance are non-refundable. To cancel or rearrange an appointment, contact us on 028 9043 0888 or web@andrewmorrisgolf.com, quoting your booking reference.

This will depend on the manufacturer and you will be advised of approximate shipping times at your fitting or at point of purchase. When we receive your order from the manufacturer we will ship or contact you the same day. If you have arranged to collect in store your Fitter will contact you. You can track your order using the Track my Order link on our website.

Yes. Andrew Morris Golf offers finance options for eligible purchases both online and in store. Finance allows you to spread the cost of qualifying golf equipment rather than paying the full amount upfront.

Our current finance option requires a minimum purchase of £278 with a minimum 10% deposit.

Online finance is currently available to UK residents aged 18 or over, subject to the finance provider's eligibility and credit checks. Applicants must meet the relevant employment or income requirements and have lived in the UK for at least 12 months. Online finance is not currently available to residents of the Republic of Ireland.

When shopping online, add the qualifying products to your basket and select the available finance option at checkout. You can then complete the finance application online. If you're shopping in store, speak to a member of our sales team who can explain the available finance options.

Repayment timing depends on the finance agreement you choose. For standard finance agreements, monthly repayments generally begin after the purchase has been delivered. Buy Now Pay Later agreements have a deferred repayment period as specified in the finance agreement.

Yes. Andrew Morris Golf offers Buy Now Pay Later finance with deferred payments available on qualifying purchases. Current options can include deferred periods of 3 months, subject to the finance provider's terms and approval. Interest can apply during the deferred period if the balance is not cleared in accordance with the agreement.

Andrew Morris Golf does not receive arrangement fees or hidden extras for credit. However, finance agreements can include interest and other charges depending on the agreement.

Finance applications are subject to credit and eligibility checks carried out by the relevant finance provider. If your application is unsuccessful, this does not necessarily mean you will never be able to apply again. For further information regarding your application, eligibility or the reasons for an unsuccessful application, please contact the relevant finance provider directly.

Yes. Andrew Morris Golf Gift Cards are available online and make a great gift for golfers. Gift cards can be used both online and in store.

Gift cards are currently available in values ranging from £10 to £1,000.

Yes. When purchasing a gift card online, you can choose the option to send it as a gift. You can enter the recipient's email address, add their name and include a personalised message.

If you're considering a custom fitting as a gift, we recommend purchasing a Gift Card. If you're unsure which option is best, contact our team before purchasing.

Yes. Andrew Morris Golf Gift Cards are designed to give the recipient the freedom to choose from the products available through Andrew Morris Golf in store and online.

Andrew Morris Golf, 127 Ballynahinch Road, Carryduff, Belfast, BT8 8DJ, Northern Ireland.

Monday: 9:30am–6:00pm
Tuesday: 9:30am–9:00pm
Wednesday: 9:30am–9:00pm
Thursday: 9:30am–9:00pm
Friday: 9:30am–6:00pm
Saturday: 9:30am–5:30pm
Sunday: 12:30pm–5:30pm.

Opening hours may change during bank holidays or special events.

No appointment is required to visit the store and browse our range of golf equipment, clothing, footwear and accessories. Appointments are recommended for services such as custom fitting.

Yes. Andrew Morris Golf offers club demonstrations and fitting services, allowing golfers to compare equipment and assess performance using launch-monitor technology. There is no obligation to purchase following a demonstration or fitting session.

Yes. We offer custom golf club fitting at our Carryduff location, including dedicated club and putter fitting options with highly trained and experienced professionals.

Yes. Andrew Morris Golf uses TrackMan launch-monitor technology as part of its fitting services and also offers TrackMan data only sessions.

You can contact us by telephone or email.

Telephone: 028 9043 0888.
Email: info@andrewmorrisgolf.com.

For online order and returns enquiries, you can also contact our customer service team at customerservice@andrewmorrisgolf.com.

Please include your order number, name, delivery address and a brief description of your enquiry. For damaged or faulty goods, photographs can also help us deal with your enquiry more quickly.

For custom fitting enquiries, appointments, cancellations or rearrangements, contact us on 028 9043 0888 or info@andrewmorrisgolf.com.

Absolutely. If you're unsure which driver, irons, wedges, putter or other golf equipment is right for you, our team can help you understand the available options. If you're looking for a more detailed equipment assessment, consider booking a custom fitting.

The Tour Truck is the decommissioned Titleist Tour Truck from the 149th Open Championship at Royal Portrush and now serves as our on-site workshop.

Our resident Senior Technician is based on-site, building clubs to your exact specifications, as well as repairing and adjusting existing clubs. Services include re-gripping, shaft shortening and a range of other club fitting, building and adjustment services.

No. Customers must be accompanied on to the Tour Truck by Andrew Morris Golf staff.

Yes. The Tour Truck is stationary at Andrew Morris Golf, 127 Ballynahinch Road, Carryduff, Belfast, BT8 8DJ